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Ethical Issues

At Making the Difference Counselling and Consulting, all counsellors hold formal and professional qualifications in counselling studies with well accredited Universities. Each counsellor is bound to abide by the Code of Ethics of their Professional Association (See the link section to view the Code of Ethics by both the Christian Counsellors Association of Australia (CCAA) and the Queensland Counselling Association (QCA) for further details).  Each counsellor works to the highest ethical standards.

The following principles and values have been developed for Making the Difference Counselling and Consulting Services to provide and maintain appropriate levels of service and best practice in counselling process for clients.

We believe in:

  • the intrinsic worth of each person - treating all persons with respect, dignity, fairness and equality,
  • respecting cultural diversity and being committed to social justice and anti-discriminatory practice,
  • accepting diversity, being non-judgmental and constantly encouraging clients in all dimensions of their lives, believing that people should as much as possible be in control of decisions which affect their own healthcare,
  • delivering quality counselling processes that respond to the evolving current and future needs of our clients and the community,
  • providing services which are based on well-established clinical practice ensuring positive experiences for clients,
  • delivering programs and services which are responsive and flexible with a focus on individual client needs and the situations within a client’s life
  • establishing a starting point with each client that is based on their strengths as individuals, and
  • providing an environment that is safe and which respects the client’s right to privacy and confidentiality.


There will be times when your counsellor may need to take some of the issues to Supervision. This is both an acceptable and necessary process which ensures that the counsellor is counselling in a way that is safe and beneficial to their clients as required by their Professional Code. Your identity will not be revealed, and all precautions will be taken to protect your privacy.

The only circumstance where the counsellor is obliged to breach confidentiality is if you have indicated that there is a risk of harm to yourself or someone else. In this case, we are ethically required to seek advice and guidance from other professionals.

Some examples include:

  • When a client is in an abusive situation,
  • When a client is abusing someone else,
  • What a client is involved in self-harm,
  • When a client is reported as being missing,
  • When the counsellor is aware of, or is told of, criminal activity which has not been reported to appropriate authorities, or
  • When required by a court of law – for example when the client’s records have been requested for court proceedings.


A statement clarifying this issue is included in our Consent Form and will be discussed and signed at the initial consultation.